Quality Assurance

At our diagnostic centre and laboratory, “quality” is the way of optimum functioning. It directs us to deliver reliable and accurate results, every time. Even for routine tests, we insist on achieving the highest standards of precision. Every professional and every process at City Imaging & Clinical Labs upholds quality, making us the most trusted choice for healthcare diagnostic services in Delhi.

In addition to our stringent internal quality programmes, we strive to achieve the most prestigious accreditations which is a testimony of the high levels of quality we maintain.

Our Quality Policies

All the diagnostic testing we perform strictly adheres to a Standard Operating Procedures (SOP) which clearly outline what, how and who could do the test
Fully automated high-tech pathology centre and state-of-the-art molecular and genetic lab that meet international standards
We have partnered with only fully accredited vendors to use the most advanced and medically-certified equipment and technologies
Our internal quality check team ensures all equipment and devices used for medical diagnostic testing are correctly calibrated and reviewed at all times
Continuous quality improvement through constantly monitoring and ensuring ensures that the customers receive high-quality care
Our internal quality check team ensures all equipment and devices used for medical diagnostic testing are correctly calibrated and reviewed at all times
Continuous quality improvement through constantly monitoring and ensuring ensures that the customers receive high-quality care

How We Measure Our Quality Standards?

Being a top-tier and trusted healthcare diagnostic centre in Delhi, we use different quality indicators. This enables us to constantly monitor our Quality Assurance programme, upgrade our systems and procedures, and maintain high levels of efficiency & accuracy. These include:

Recalled patients log
Regular customer feedback
Clinicians feedback
Interobserver log
Adverse reaction log
Delayed reports
TAT monitoring

These quality indicators pave the way for continuous improvement, optimizing our processes and achieving higher patient satisfaction

Proficiency Testing & Training

To ensure the highest standards of laboratory quality assurance, we take the following measures:

Internal Audit: Our QA team will internally audit all our procedures as per guidelines laid down by NABH and NABL, ensuring compliance with quality parameters. It also enables us to monitor our proficiency in management and administration with a focus on patient feedback.
External Audit: Our laboratory processes, equipment and people are audited regularly by NABL and NABH to adhere to national & international standards for lab testing.
Training: We focus on continuous training to keep our staff abreast with the latest technologies and new developments in the field of diagnostic care.